Frequently Asked Questions
Answers to the questions we hear most, from booking to check-out.
Booking & Reservations
Browse available rooms, choose your dates and guests, then follow the booking flow to submit your request. You'll get a confirmation once it's reviewed.
Yes. Reach out through the Contact page with your booking reference and our team will help adjust or cancel your reservation.
Most bookings require proof of payment before they're confirmed. The exact amount and timing are shown during checkout.
Payments
We accept major cards along with bank transfer. Accepted options are listed at checkout before you submit your booking.
After submitting a booking, you'll be prompted to upload a receipt or screenshot of your payment for our team to review.
Check-in & Check-out
Standard check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in or late check-out can be requested, subject to availability.
Yes, private airport transfers can be arranged. Add this during booking or contact us ahead of your arrival to set it up.
General
Absolutely — let us know any dietary restrictions or accessibility needs when booking, or reach out beforehand and we'll do our best to prepare.